Resolved
After 1 hour and 25 minutes

We've now resolved the incident and restored Audio Messaging features. Thanks for your patience.

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Recovering
After 1 hour and 18 minutes

We've fixed the core issue, and are waiting for things to recover.

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{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}
After 28 minutes

We have temporarily disabled Audio Messages to improve the music playback. We will restore normal messaging playback when the underlying issue is resolved.

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Identified

We're currently experiencing a server issue that is affecting music and message playback. We are actively working to resolve the issue now and will post here when we have more information. We apologize for the inconvenience.

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Began at:

Affected components
  • Rockbot Player
  • Rockbot Dashboard
  • Rockbot Remote App
  • Rockbot Sonos App